Friday morning 5/14 my son Alex Crisp had a routine appointment with you at the Providence Road location. Alex had his Certified Service Dog with him when we entered your office. He just got this dog in November 2009. We were told by your front desk that we could not bring the dog in. They of course explained that they treat children with severe allergies to dogs. When the front desk lady saw that I was upset, she proceeded to get a nurse. I explained to the nurse and the front desk lady that it is a law that the dog can go anywhere that Alex goes. These same children are everywhere that Alex goes, even the pediatrician’s office. They still did not allow us to be seen and asked us to leave. So, bottom line is medical attention was denied due to having a service dog.
ADA states that Service Dogs must be allowed to go anywhere the handler goes. It is a federal and state law that they be allowed anywhere Alex or I go. I was angry and also let down by the treatment we received at Asthma and Allergy Specialists. I realize that there are children that are highly allergic to dogs and that is what makes this situation tricky. But I expected accommodations to be made. They could have brought us straight back to a room and kept us out of the high traffic area. The thing is, even without the dog, pet dander is all over my clothes and Alex. I then told her to remove us as a patient. This is unfortunate, because I had a lot of respect for you as a doctor and Alex is a medically fragile child with lungs that are at times compromised by his severe scoliosis. I am not one to draw attention to my family in a negative way with lawsuits or media. But I want to make you aware that you need to educate everyone on your staff about this matter, including yourself. I am assuming that the staff told you about our situation.
After the incident at your clinic, I contacted the organization that trained Alex’s dog, CAMDEN. He was trained in a federal prison in West Virginia through a nonprofit organization called paws4people. If you have any questions regarding the training behind these dogs, you may contact the founder directly at Kyria.firstname.lastname@example.org
I also contacted the ADA on my legal rights as a certified service dog handler. I just think it is really unfortunate that the situation was handled the way it was. No one even tried to contact me after the situation from your office, including yourself. I hope that this clears up any misunderstanding of service dog laws. I guess we will be finding another specialist who handles our situation more appropriately. For more information on these laws, you can go to http://www.ada.gov/qasrvc.htm
Thanks so much for your time.